[rfoulds]

Les Lisenbee, I am sorry sir, but you are so wrong. All your suggestions would take a freaking year to work through. No one has time for all that crap. And what, oil leaks??!! If they just rebuilt it, they should be sure there isn't a drop coming out of it for a LONG time!!

In MY business, we assume our customers our uninformed and therefore we go out of our way to ask a lot of questions. Most of MY customers just say, "just make it work right."

My staff and I are EXPECTED to be the experts, no matter how much or how little the customers knows about our products and service. We keep them informed as we go, so there are NO SUPRISES!!

THAT is the way any garage should be. I EXPECT them to be an expert on diagnosing and repairing my vehicles perfectly. No mistakes. No half-assed jobs. Do it F**K'N right the first time. Don't charge me for the time it takes you to LEARN YOUR JOB on MY CAR!!!

With my job taking 60 hours a week, my pregnant wife, my eight year old son, home renovations and trying to squeeze out a little time to race my car, I do NOT have time to become an "informed consumer" on 914-6 repairs. And any shop that lays that excuse at my feet would have to call the cops because I WOULD LOSE IT!!