[COLDBASS]

These forums can sometimes prove to be the proverbial double-edged sword for vendors/shops.

If several customers post positive experiences then cleary this will steer customers (us Lemmings) towards that particular shop. The shop benefits. Conversely, a negative experience(s) will have the reverse affect on the shop.

A shop lives and dies by their reputation and they should do everything within their power to resolve customer issues and protect their hard earned rep. A small concession in the short-run may mean a lifetime customer in the long-run.

IMO, a major rebuild should be a collaborative planning effort with shop and client. Additionally, if a shop gets an intuitive feeling about a customer then they should be allowed to say "no thanks, we do not want your business", personally I would not be offended if I was told this...additionally, I have observed tuner activity (Huntington Beach, CA) during an oil change, on one of my Porsches that proved to me that there was a lack of attention to detail. This may have been an isolated incident, however I no longer patronize that shop as I would prefer to gamble in Vegas, although I am sure that many are very happy with those folks... But for me, if they almost botched an oil change why would I trust them with a major rebuild...know your tuner...as rfoulds states, OJT is not a customer responsibility....

Just my 2 cents...