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Have an old HP with almost no problems. I'll have another HP after that dies.
Don't know about personal side(accent), but in fixing small problems the business side(no accent) HP was excellent. Again and again.
Kept track of the issue, had me deal with one person, went through logical examination quickly and efficiently, sent a replacement "just in case", and even called me(the customer) for a follow up a few weeks later.
Amazing.
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