- thought some of you might enjoy this; I had to wait about 40 minutes to get her on the chat line too.
Please wait while we connect with you with a Lenovo Chat Representative.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
You have been connected to Natasha Taylor.
Natasha Taylor: Thank you for choosing Lenovo Chat service, this is Natasha. How may I be of assistance today?
Natasha Taylor: Hello, how are you doing today?
randy: I think I need a new ultrabay battery for the Z60m
randy: hello???
Natasha Taylor: What's your model number and machine type ?
randy: Z60m
Natasha Taylor: What's your model number and machine type ?
randy: 2A950P = Order #
randy: it's a laptop; tons of numbers all over the thing
randy: 2529-04U = Machine Code
randy: LR-03627
randy: Lenovo Thinkpad 560 type 2640
Natasha Taylor: let me check one moment please,.
Natasha Taylor: So you are looking for a battery right ?
randy: yes, unless there is some way to revive it
Natasha Taylor: I can help you with a part number.
Natasha Taylor: But you will need to call IBM parts team to make a purchase.
The agent is sending you to
Lenovo Support - System service parts - ThinkPad Z60m.
Natasha Taylor: Check the above link.
randy: what is p/n I need and phone # for them?
Natasha Taylor: The number is 800-388-7080
randy: p/n ???
randy: that site does not work
randy: here is a problem retrieving the document RNAV-DOC.
randy: link no workie!
Natasha Taylor: I apologize for the inconvenience.
Natasha Taylor: Which cell battery do you want ?
Natasha Taylor: 6 cell part number is 92P1127
randy: the one that fits into the Ultrabay
Natasha Taylor: 9 cell battery is 92P1131
randy: which one fits the ultrabay????
randy: one more time: I think I need a new ultrabay battery for the Z60m
Natasha Taylor: I apologize I dont have a part number handy.
Natasha Taylor: Please contact IBM parts team to get more information
randy: how about I just buy a new laptop from a company that knows what they are doing - NOT lenovo
Natasha Taylor: Is there anything else I can be of assistance with today?
randy: yes, what is the phone number for Apple Computer? I want to buy a MacBook.