Over the summer, Comcast "redid" my cable package. That meant that they added a bunch of channels I didn't want and charged me $15 for the privilege. In order to get my cable bill back down, I had to drop many channels I actually watched (like BBC America, NatGeo, and the Science Channel) but the new channels I didn't give a flying f*** about were now part of the "basic" package.
So today I open my Comcast bill and it is suddenly $10 more expensive. I look through my bill and I can't find a reason for this.
I called Comcast. After waiting 50 minutes on hold (and being mysteriously disconnected twice), I finally talked to a customer disservice minion who told me that I used to have a $10 a month discount, and it had expired.
Sure enough, I used to get a $10 month discount for having both cable and broadband. I asked if Comcast was discontinuing the discount. She couldn't tell me. Could I get the discount back? She didn't know. She simply said that my promotional discount had expired.
I explained that this was NOT a promotional discount. I'd been receiving it for three years from Comcast, and for five years prior to that with Insight. It doesn't expire. She couldn't help me, she said.
I opted for a "customer service survey". I got called about 10 minutes after the first phone call. Sure enough, before I could answer a single question, I got hung up on. Is Comcast perhaps rigging their surveys to prevent bad feedback?
And I see that they are "adjusting" the cable packages again in February--but no details on what that means. I assume it is moving the channels I watch to a premium tier and adding more crap to the basic tier, and charging me more, again.
