[stomachmonkey]

What is your contract length?

Typically any change to your service resets your contract.

FIOS tried that with me last year. My original 2 year term was nearly over and i made a change to my broadband that reset it.

Couple of weeks later they completely eliminated my original package and to maintain the same service was going to be $40 a month more, F that.

I called and *****ed up a storm.

My argument was pretty simple, I agreed to pay you X for the next 2 years in exchange for Y. You have eliminated Y so you are in breach. If I try to cancel my service then you would hit me with a $300.00 early termination fee. You can't have it both ways.

I got my channels back.

You'll likely not get far calling the normal support lines. Look up their Corporate numbers, find the Consumer Relations group. They have their own team of people that actually have the juice to do anything they want.

Be nice but firm. They listen to complaints all day, they'll have little interest in helping raging A-holes. If you can make em laugh a bit it helps.

Good luck.