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I guess I have a good CU (San Diego County Credit Union). It's member owned (or is that normally the case?), I've been with them for at least 25 years and have had zero complaints.
Over that span of time I've made several errors which resulted in my being charged. As soon as I found out I called them, admitted to making the mistake and, considering that it was the first time I had made that mistake, would they please waive the charge? Bam, done deal.
Sorry that you're having problems.
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'82 SC RoW coupe
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