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So I've had really good luck with MBUSA and Mercedes Benz but not ALL of the dealers. In all honesty, when the vehicle is out of warranty it is unlikely that they will cover repairs even though there was a design flaw. A weakness in design is inherent in almost anything. You aren't covered under warranty for the repair and you weren't using them for oil changes and so forth. I don't actually think they were at all out of line. Frankly if they had done the repair for free they wouldn't reap any benefits from it, not even future business because your past dealings have indicated a preference for the independent mechanic.
Here's what I suggest: 1. see if there is a way to get an extended warranty; and 2. start cruising the R-Class boards one a week or so and you'll stay abreast of these things. There is always some nerd that sits around playing with and worrying about everything while researching all along the way. Sorry to hear about your car but I think the dealer and Mercedes handled it as any manufacturer or any of us would have in their shoes.
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