[A930Rocket]

^^^ My wife bought it not me.

After talking to the case manager, who gave only a first name, I said I would like to talk to someone higher. She said she was the highest! So I said you're the President of MBUSA? Give me his name and number, I'd like to call him I said. She gave me his name and refused to give me his number or email address. She wanted to give me a generic email address that would go right to her. He would never see or hear of it she said.

I asked for a letter telling me what was wrong with the car and why MBUSA refuses to repair it. She said I might get it next week if she had time.

I have to add that I didn't raise my voice, yell, scream or cuss, but I was frustrated in their non-responsive customer service.

It's David vs Goliath thing. Nothing is going to happen with one guy complaing to MB.

Baker Mercedes Benz is a Porsche dealer as well and they refuse to give a discount to PCA members, so I never buy parts from them. I can get them cheaper from Pelican or a Porsche dealer in Atlanta shipped to me.

I've already prompted my wife that with 12k left on the extended warranty, it's time to move on. It's going to get expensive to repair when we foot the bill beyond normal (and expensive) service.