I wanted to get a simple gig bag for my Les Paul. I didn't want or need anything extravagant as the guitar rarely leaves the house. I saw a bag that a friend has and decided that it fit my needs perfectly. I went on Amazon and found it for $19.00. I put it in my cart and found that at checkout, they had added $49 in shipping charges. As this was obviously a mistake, I opened up a chat with customer service.
Quote:
You are now connected to Amit from Amazon.com.
Me:I put the following item in my cart.
Amazon.com: Epiphone Gigbag for Epiphone Solidbody Electric: Musical Instruments
When I went to checkout I was surprised that you wanted to charge me $49 in shipping. I took a second look at the item details and it says that this item weighs 63.6 pounds. That cannot be correct. This item weighs just over one pound.
Amit:Hello, my name is Amit. I will be happy to help you.
I am so sorry to know that.
Please allow me a quick moment while I pull up the account.
Is it for Epiphone Gigbag for Epiphone Solidbody Electric?
Me:Yes
Amit:It says the shipping weight is 63.6 pounds.
Though the product weight is 5 pounds approx.
The best way to deal with it is is that you buy something more for $6.00 to get free shipping for both the items.
I know it is not the best way.
Me:Sorry. That won't work. It is listed with the wrong weight. It says that it will ship separately and is not eligible for free shipping.
Amit:19.00 & eligible for FREE Super Saver Shipping on orders over $25
It will be eligible for free shipping if you add something which is equal to more than $6.00
Though the weight is incorrectly listed for weight, I accept that.
Me:Please let someone from Amazon know that they just lost my business because they won't fix a problem that they created by listing this item incorrectly. I have been a customer for years and have spent a considerable amount of money on the site. I'm disappointed that they won't address their own error.
Amit:Absolutely, I take your words and will be sure to pass the feedback along.
I would also request you to scroll down the page and submit a feedback.
Please Paul.
Thanks for visiting Amazon.com. We hope to see you again soon.
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I would have thought that they would have attempted to fix the problem.