The only thing I could think of is that they answer calls only in that office. They can't change or affect prices at that level to prevent giving their "buddies" deals.
The department is on the other side of the planet, it's 3a.m there, and he's talking with a pissed off rich american who doesn't have to walk home from work between lepers.
The guy who typed it into the catalog probably had six fingers on that hand.
Not my department
