[masraum]

Originally Posted by stomachmonkey

It's an outsourced call center.

There is absolutely nothing they can do right then and there or ever.

Its a systems issue.

I would have asked them to escalate and let you know when the shipping was fixed.

Yep, Amit has no power. He couldn't fix it.

Originally Posted by stomachmonkey

Don't forget how Amazon works.

You are talking about a "catalog" of individual retailers who input, manage their data and ship themselves.

Yes, Amazon will handle shipping direct from their own warehouses for retailers who opt for the option.

Who ships is noted in the product info.

In this case, Amazon. Amazon is a business that does stock, sell, and ship their own stuff as well as allowing others to sell through them, sometimes even allowing those sellers to use their warehouses as you say. In some cases your point is valid, but not this time.

Originally Posted by nostatic

Actually the weight is likely "correct" due to oversize charges. Assuming it is a gig bag that doesn't fold, they have to ship in a box that is about 50" long and that gets oversize charges. Btdt. You're much better off going to your local shop, or doing what is needed to invoke free shipping.

seems valid. It does say it's padded, which would make me think that it may not fold up. Seems like it would have been easiest to find a book, video, etc for $6.99 to get the free shipping. I do understand the principal though.