Quote:
Originally Posted by stomachmonkey
Don't forget how Amazon works.
You are talking about a "catalog" of individual retailers who input, manage their data and ship themselves.
Yes, Amazon will handle shipping direct from their own warehouses for retailers who opt for the option.
Who ships is noted in the product info.
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As noted in the product info, "
Ships from and sold by Amazon.com". This is an Amazon issue, not a third party.
I do have some updated information. After my chat with Amir last night, I received an email following up on my customer service experience with a survey link. I gave Amir high marks, but gave Amazon the lowest ranking possible. When I submitted the results, I was presented with a page that stated that they were concerned that they could not resolve my problem and could they have someone call me right away. I clicked OK, entered my number and the phone rang within 15 seconds.
On the other end of the phone was Kathleen. We had a nice, cordial conversation. She looked into the issue and confirmed that it is a problem that was created by Amazon, probably because someone fat-fingered a catalog entry. She then explored some options.
Kathleen first considered giving me a $50 gift code to offset the erroneous shipping charge. Then she realized that you can't use a gift code for shipping. She then looked at a few other options that she had available to her, but nothing would have worked in this situation. Finally, she said that she would submit a ticket for a catalog correction. She warned me that this could take up to two weeks.
At least Amazon attempted to step up. But, the process could have been much smoother.