[adamred]

Back in January I decided to treat myself and ordered a new 2011 BMW X-5 35i Sport Activity. New body, engine, etc for 2011, get's better mileage than my E-class with a lot more space for the kids, dog, activities, etc.

There's zero dealer stock on these cars around me so I did all of the paperwork and ordered it exactly as I wanted it, down to the very last option (I've never been able to do this before). Was told that it would take until the end of March till it was delivered. Seemed like a long time to wait but I'm a patient man.

Tried to forget about it during our long winter months here in NJ. Got an email late last week from the dealer that said it was going through paint and would be here soon. Got an email 2 days ago that it was "almost here" then yesterday "it has arrived, can you come at 6pm to pick it up?" Now I'm excited. Call insurance, get it covered, cut a check for the down payment, ready to go.

Get the call back 10 minutes later, "ah, um, ahem, the car didn't come in right..." they built an X5 premium not a sport..." somewhere between when my salesman submitted and when it was built BMW changed the order from sport to premium, and they built it how they wanted to build it...I confirmed the order and it was originally correct. With all of the computerized systems how does this happen?

Took a ride over to the dealer, confirmed it was incorrect, still a nice ride (but to me the premium is a soccer mom SUV and the sport is a guy's SUV), confirmed that I liked the color, etc, but refused delivery. Salesperson was totally fine, basically told me, "don't take this car, it isn't what you want." Then he tells me that BMW is starting this month, March 2011, to product 2012 X5s! 3 months into '11 they are making '12s. He already had a production number for me for a 2012, should be ready in a few weeks.

Silver lining is I'll have a 2012 which may make a bit of difference on the residual value when I go to sell it down the line. Car is exactly the same as 2011, just a single VIN number digit change.

I resisted the temptation to pout like a 8 year old last night after getting all excited for my new ride...

Anyone else experience this before?