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If it's cropped evenly on all 4 sides it is getting an HD signal, just 720 and not 1080.
Not sure why it reverts back though. Sounds like it's in Scan mode, meaning it monitors the signal and adjusts to what it detects.
Try going thru the picture setup menus and see if there is a default that you can force to full screen.
Full screen is usually not the default as it will distort the older SD 4/3 aspect ratio.
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