[Joe Bob]

I have a biometric/fingerprint reader that stopped functioning after an O/S crash and reload. Dell has told me to stick it or pay $200 to extend my warranty for a year. They even had the balls to send me a customer satisfaction survey.

Authen Tec, sent me this....

On Tue, Apr 12, 2011 at 8:55 AM, Authentec Support wrote:

Hello,

You will need to contact Dell regarding this issue.

I would have given you our driver to try out, but we do not support Vista.

Based on your description, it seems to be a hardware issue. I would suggest you to look into device manager to see if the sensor shows up or not.

Nice to know that manufactureres will back up their product.....