Years ago, tech companies used to support thier products, even after the warranty period expired. Creative was pretty good at this.
Then came HP and Dell (perhaps not the first, but the first I can remember) who started charging outrageous fees per-incident after the warranty peiod. Now, everyone has followed suit.
When I had problems last week or so with my router not connecting, I called Netgear. They wanted about $45 to help fix the problem. It's only two years old...
BS. I called the Corporate office and b*ched up a storm. It's thier product, it failed, they should support it. Period. To charge me $45 to tell me to do a reset or change a setting is stupid. I explained that I also run a business, and support my product 100% - even long after the warranty...even to a non-original buyer. Sometimes, even if "user error" has damaged the product.
I even support products that aren't built by me. I've done no-cost repairs on other people's products, as well, if it's something relatively simple.
The router mysteriously started working on it's own again the next day, by the way, just after coming home from buyign a NEW router.
There is no such thing as custoemer support these days.
