[Rick Lee]

Is he the new owner or a new employee? I'd go to the boss, if the old one is still there. I've had this stuff happen before too. It's insane for businesses to treat locals like this. It's one thing to blow off a high-maint. person you'll probably never see again anyway. But a repeat and informed customer? That's nuts. I prefer informed customers. I may have to be more competitive on price for them but I know they speak my language and will value the advice I give them.