Quote:
Originally Posted by milt
Sorry. I spoke with my wife who used to work there and she told me that what I really should have said was to go upstairs and use customer service. Even ask for a manger.
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Odd. That was never presented as an option to me. I once had another bill payment issue with them (some other weirdo way they applied my payment--which I had made in person) and went to a retail store to complain. They told me to use the red customer service phone in the basement (which didn't work--there was no dial tone). I was told there was no one in the store who could help me with my issue.