Quote:
Originally Posted by Noah930
...Well, not exactly, as this month's statement (WTF?) is exactly the same as last month's, plus additional late fees/penalties. Double WTF!  (Obviously we haven't been using the card, as in our mind it's been canceled.)... |
What happened next?
For all in tents (and porpoises), I've had that happen to me at
least three times over the years and, like you, I went into WTF mode, called and got it straightened out. Right. Wrong, got another bill, went into double WTF Mode, called again, this time not polite like first time, Sorry, that was supposed to have been taken care of, it will be taken care of, sorry. Both of whom I spoke with were polite and apologetic so I calmed and said, Thank you very much.
Well it happens again, I went into TRIPLE WTF mode, called demanding to speak to honcho/honcha, REALLY vented my spleen ya da ya da and ultimately got things ironed out and done with.
There are a LOT of incompetent people out there, it'll probably happen to me again and I'll have to spend more time on the phone dealing with incompetents and I can only conclude, oh, WTF, I guess that's life.
What happened next? Did you get Macy's incompetence straightened out to your satisfaction?