Quote:
Originally Posted by Scott R
The branch issue I suppose is my real concern. I'm a bit surprised that Denver doesn't at least have one.
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They don't have any branches, not that I've ever heard of. No ATMs either.
To compensate, they refund all of your ATM fees (within reason; I forget the actual limits, but I've never paid an ATM fee) and you can cash checks with your iPhone.
I've had a couple of claims with their insurance, and they've been flawless. I've called them at random times with unusual banking problems, and they've come through as if customer service really genuinely mattered. All of the things that other banks make a big show of promising are considered standard at USAA, and have been for as long as I've been a member.
I don't have personal experience with their buying services (cars, diamonds, et al), but friends who have used their services report being genuinely pleased.
If I had it all to do over again, I'd still stay with USAA.
Dan