Got a dilemma on my hands. A client (very cheap) finally caved and agreed to replace an aging server and 6 workstations. Without getting too into details, gave a quote for new systems at the end of Feb., heard back 2.5 months later that they wanted to proceed - and very fast. Had to submit new quotes, just to make sure it was still a go, since #'s had changed. Done, ordered. We also needed to purchase 6 Office 2007 Pros (don't ask). He would not cough up the full price and had me search for the cheapest I could find. After searching, but not trusting the sources, I finally did on a co. that seemed to offer legit, but cheap real copies. My CC was promptly charged and was told that I would receive the shipping info. Nothing. The boss really wants his stuff installed last year and is getting impatient. Fire off an email to the SW co., never to receive a response. Great, $725 gone for the moment. Decide to give it 2 weeks before talking to my CC co about a reversal..... Client ordered Office a diff. way...
....This week I was sick and really didn't want to deal, so I put it off until last night. Looked at my email for the first time this week and what do I see? An email with a tracking #. Great
Come home just now and the box is at my door.
So, now what? Do I open the box to verify that there are 6 products, send an email to a shady co. and wait for RMA info that may never show? Or do I just contact my CC co. now tell them the story and let them deal with it?
Thanks!