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sounds like the owner of the shop i used to manage. text book case of abusive mentality. would scream at you one minute, and then when he realized you were about to walk out the door, he'd apologize and come up with 10 reasons on why you should stay. ...even admitting that he screwed up, but "was going to work on it." it was like being in an abusive marriage.
he was regarded as the best shop in town....by customers who assumed he actually did the automotive work. he was blessed to have an awesome crew of guys who took their work personally and had the craftsman mentality. the owner, however, lied to customers, brown-nosed those who he thought he might get something out of, etc. the customers viewed him as God's gift to the high-end autobody industry.....man, if they only knew.
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-mike
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