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When you're going to be paying someone tens of thousands of dollars......
A). Have a few friends "mystery shop" your Realtor with documentation. The realtor will try to ask them every question under the sun, but remind them to keep their mouth shut.
B). If he/she doesn't return calls, bother to show the place, etc., that would be grounds for negating an exclusivity-contract(usually 1 year). His/her manager will assist in this when you show him/her proof and the damages you might possibly claim.
C). Get another realtor.
Or, professional management companies can send you the rent checks for 10-15% plus hourly maintenance. Many companies won't even bother with a single address, though.
Be careful and research before. I found only a single semi-competant one out of the ten called in my wealthy college town. They can claim it is unoccupied and keep the money, not even bother to advertise it, bill you for claimed non-work, etc, etc, etc..
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