Quote:
Originally Posted by Jim Bremner
My experiance at the Apple store was the WORST customer service that I've ever gotten except for the reaming that I got from Bank of America.
I had an ipod go bad at Christmas time and they blew me off. I wen't back after Christmas and explain that the Ipod that I got for last christmas wasn't working.
"well it's over a year old, it's out of warranty"
I explained that My wife bought it for me for Christmas and I started it's use on Christmas and that it failed in November. And that I tried THREE times to bring it to them. ALL three times the wait was over 4 hours! to get help.
"Sorry sir it's 13 months old it's out of warranty"
BUT I"VE USED IT LESS THAN 11 MONTHS!
"Sir, please don't raise your voice at me, I can't do anything for you it's 13 months old!"
Will you give me a discount on the next one I nuy to replace this one that failed in 11 months?
"no sir, it's 13 months old. It's out of warranty! But we'll recycle it for you!"
I've now bought three PCs! as well as two blackberrirs!
I will never own another Apple product!
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That's unusual.
Question, did you make an appointment or just show up?