[Noah930]

I thought a shop has to check with a customer that repairs are authorized, or else the customer can refuse to pay the bill. Isn't that why they have you initial the estimate when you drop off the vehicle? It may not have been a lot of money, but it's still a bit of an issue of integrity. And it sounds as if the owner was waiting on the premises while these repairs were being done, no? How hard could it have been to call over to him in the waiting room that these things needed to be done? Unless it's one of those places where you drop off the car with a wink and stuff always gets passed. Then those guys have free reign to do whatever it takes to get the sticker.