[fastfredracing]

Most of my customers have been with me for a long time, so I know how to read them, and what they expect out of me. Most of them just expect me to take care of little stuff , and get it done, and only to call them when it gets expensive. I do stuff like this all the time. I would never call to get an approval to change a light bulb, I would give you the bulb for free before I go through the trouble of calling you , waiting for a call back, all the while tying up one of my lifts . An air filter is not part of the inspection here, and I would not even look at if for a regular inspection, so maybe they were fishing for a little extra work?. If you were standing thre tapping your foot the whole time, I would have of course called you over to have a look see, and get your approval.
My job can be very fast paced, and hectic, and sometimes , you have to choose your battles, just to get through the workload. Most people would definately be pissed if I failed them for a license plate light bulb, and wiper blades, and made them come back.
I will alwys call new customers for an approval before I do any work, and sometimes, I will get an approval for an agreed ammount ahead of time . They will say something like if it is going to go over $300.00 , call me first.
I would love for some people to stand in my shoes for a week, and see if they can still ***** about the service I provide after that.
People just cannot seem to wrap their heads around the fact that it takes time to fix cars too. Say you have 5 inspections scheduled for the day. When they come in, I have no idea what each car will need. One car may take 25 minutes, and need nothing, and the next will need 2 ball joints, a muffler, and rear brake pads. Now this turns into a 5 hour job, if I am lucky enough to get parts that day, and all the other jobs for the day are backed up that much further.
Someone here recently said that bashing auto repair shops must be an artform.
It would take a hell of a man to put up with what I have to , to get through my day everyday
All said and done, it just comes down to a lack of understanding of what both parties expectations are, and no 2 customers are the same, sometimes I am a hero, and sometimes , I am a villian.