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No, they acknowledged knowing your wishes. If they failed to send you the proper follow up paperwork that's their mistake/problem, not yours. I'd tell em to pound sand.
FWIW, I ignore those services. They will get a bigger reduction than you can get on your own but usually not as much as their service costs. If they got you $800 you can get easily get $400+ on your own.
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"I want my two dollars"
"Goodbye and thanks for the fish"
"Proud Member and Supporter of the YWL"
"Brandon Won"
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