[svandamme]

As seen when customer had major issue in AD with catalog servers, i external , got called because the BB's no longer worked. T + 3 hours

I'm like, guys, problem in AD... restart the servers so windows get's a new logon server, should be good after that. Other guy goes, no you can't restart the server. The other contracter manages the windows and hardware and monitoring. I'm like sure.
He get's the other guy in conference... He's trying to pull rank on me.
No , you can't restart those servers they are in 24/7 critical service monitoring,
We need a change request signed off by this and that.

I'm telling him, Dude, listen to me... It IS down, NOW, it has been down for 3, wait, 3 and a half hours now. I'm telling you , they need to restart right away.

He goes, no , i'll make the request, should have feedback on that in a couple of hours

As he finishes the sentence, i'm logged on, and i'm flipping the restart on 7 production servers, including a high availability pair.

While Genius on the other hand is ranting about the need for proper change request procedures so his monitoring reports don't go out of whack and upset the sla's.

Mean while i'm chatting with the guys on site on msn, explaining them the realities of life and how i deal with that.
They go "excellent, we are checking the devices"

Some more chit chat, and chat confirms , the BB's work again, i was right.

Now i turn in the conference: So your monitoring system ... Can you tell me what the status is of those 7 servers , now, and the last 15 minutes?

He goes : all running fine, no anomalies..
I tell him good luck with the change request.. I'm outta here