[KarlCarrera]

I use them where applicable. Low traffic (in self ck. out) & few items. I have the "sku" # for produce and follow the directions. I use cash for purchases and have not experienced any problems. Home Depot or Lowes included. For a "cart" full of stuff at any location I use the reg. ck. out. So far no issues.

I do agree, jobs are being lost, and the "contact" is lost. But...When I know what I want, and want to get in and out quick, this seems to work well. If there is a problem I have no issue pointing that out, and it is usually easily remedied...:>)

I do 'prefer' the 15 items or "less" line that is usually loaded with folks that have at least 20 items, and is 4 customers deep, and staffed w/ just 2 registers. H*ll you're moved thru like cattle in a pen....(if your lucky) is that customer service or just contact?

One of the Albertson's near us did get rid of the self ck. out, they replaced 6 self ck. out's w/ two staffed 15 or less ck. outs. Now that line is as deep as the reg. ck. out. (During high volume times).

It sure seems to be a balance of maintaining customer service, customer contact, getting your money, having you return, and showing a profit.......so...... I use them where applicable.

Karl
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