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Sears has utter contempt for their customers.
We have a Kenmore front loader. It died after less than 2 years. We called the Sears repair guy, and he comes out. They wanted like $550 for a control board. I was floored. I asked the guy if I could buy the part, and repair it myself.
The repair guy actually had some integrity, and told me that I could buy the Whirlpool brand part, and install it myself. He gave me the right part number to order, and told me that even though they were the same parts, Sears went through on their Kenmore machines, and re-numbered every single part to just to make sure that DIY folks would have trouble figuring out the right part. You could tell he was just as disgusted as I was.
I ended up repairing it myself for less than $250.
And lets not even broach the subject of Craftsman power tools....dear lord....complete, pathetic garbage from a company that used to make great power tools.
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