[Tobra]

Sears has gotten so bad I won't even buy hand tools from them.

Bought a new fridge when I move to Sacramento, new Kenmore. About a month and a half after buying it, it quit working.

They sent a service guy out to look at it, eventually, after numerous phone calls to their corporate office. They ordered some part to be delivered to my house, and they would then come back out to install it, week later no part. After about a total of a month without a fridge, I called up, and made an appointment to speak to the general manager of the store. I got down there, and they had actually left for the day.

I told the manager who was there that I would be bringing the thing back the next Saturday, planning to back the pickup through the front of the store and dump it in their showroom. We can settle in court, their expense to repair the store, my time for screwing around with it. The guy said, no, I will take care of it right now, set up an appt for the next day and they delivered a new one. Maybe he could tell I was not kidding about driving through their 1st floor.

I don't do business with Sears.