Dear pavulon,
My name is Laura with Sears Cares; I found your post here and I want to apologize for the problems you are having with your washer as well as the difficulty in getting the unit repaired. We certainly do value your business and it should not have been so hard to get service for your appliance. Here at Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have failed to meet these standards with this situation. We would very much like to speak with your regarding your washer repair and see what might be done to resolve the situation. At your convenience please contact our office via email at
smsupport@searshc.com and a personal case manager will contact you directly. In the email, please provide a contact phone number, the phone number the washer is being serviced under (if different than the contact phone number), and please do include your user name (pavulon) for reference to your issue. Again, we are very sorry for any inconvenience and look forward to speaking with you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support