[onewhippedpuppy]

Originally Posted by kaisen

So I thought about this on the drive home.

The first sales girl isn't to blame. At all. She wouldn't know if it were missing the cargo cover, or if one even came from the factory. She wouldn't know if the exhaust was stock. Probably the only GC SRT8 she's ever been in. Wiper blades? Really!!!?? $20 wiper blades and you're bent out of shape??

She's probably looking at the car the way 99.99% of the public would: smells, stains, singes, burns, cracks, dings, dents, paintwork, chips, stars, scuffs, scrapes, etc. And she said it was a 9.5. Was it? Other than aftermarket exhaust (which some would see as a plus), bad $20 wipers (which she wouldn't have tried if it wasn't raining there), and a missing (but replaceable) cargo cover that most people take out and leave in their garage to collect dust. Was it otherwise a 9.0 or higher?

TPMS light? Like a low air pressure light. Would you be upset if it had a low fuel light? How about a low windshield washer fluid light? Probably wasn't on when she looked at it, may have been from transport. Easily corrected, probably with twenty seconds and an air nozzle. And you were upset about this?

However, the toolbox at your local CM dropped the ball on the sales process in quite a few ways. But none on the vehicle itself.

So you just spent a couple hundred bucks of CarMax's money to have a vehicle shipped a few hundred miles all over a few abnormal expectations and a busy/unresponsive salesperson. I'll bet that CM GM is absolutely lit. At you.

If it were otherwise a 9.0 you could/should have bought it and 'corrected' the vehicle offered to swap exhausts on a SRT forum, went to WalMart and popped for new wiper blades, filled up the tires, and got yourself a used cargo cover for less than they just ate in shipping costs.

If you're paying top retail dollar plus a transfer fee for a car that is "certified" to be in top mechanical and cosmetic condition, would you be happy? One of the justifications for retail pricing is that the car is supposed to go through a thorough mechanical inspection as well as undergo a thorough detailing. This message is a central part of CarMax's marketing - buy a used car that's just as good as a new one.

Wiper blades aren't a big deal, nobody would argue that. But what does that say about the level of inspection that the car underwent and the owner paid for (hidden in the retail pricing). Low air in the tires? Perhaps. But again, why didn't the inspection at the receiving CarMax catch it? Furthermore, you know as well as I do that TPMS systems can be temperamental and relatively expensive to repair. I do somewhat agree on the exhaust, most people not familiar with an SRT would likely not notice that the exhaust system was aftermarket. Coming from someone that has swapped a loud aftermarket exhaust for a stock one, you could have made money on that deal. I traded a Supersprint from my 318ti for a stock exhaust and $500.