[asphaltgambler]

YES!! - First unbelievable good experience second time this Sat. GM set us up with new sales guy who was very courteous, not pushy, professional and did all that I asked previous guy.

Sat morn raining here. Again, Call new sales guy back earlt Sat am and request that the veh be in the service lane/bays to inspect before test driving. Get there and soon as we clear the entrance, greats us with a genuine smile and immediately walks us back into the service area where it is sitting in the detail bay (the lighting there is better). Offers me shop rags, safety glasses. Opens doors for wife to get in and test everything, while I lay on my back and crawl underneath. I have my mirror, I ask for a flash light, he hands one to me straight away while saying nothing and standing out of the way.


We like. Now for second test drive. It had stopped raining and told the guy we want to go for a least 12 miles. No problem. Wife drives, go for a bit then she turns out on the 4 lane and hammers it....hard. She takes it to 85mph then lets out, coasts back down to the speed limit. She has had professional lessons and is a very good driver. Of course the salesman doesn't know this. When the speed was climbing like a rocket I heard him buckle his seat belt ( he was in the back) I started to laugh out loud!! He was a good sport. This thing hauls *ss like no other SUV I have ever driven.

Get back, no issues, looks great, like the new sales guy - we close the deal. Now we drive away all happy and proud new owners. We get maybe 20 miles the check engine light comes on. S**t!! I say!! Really?? Then notice on the way home (another @25 miles) that there is a whining noise from the rear diff under slight accel between 65-70mph starting to develop. Get home .................hook my scan tool up.......................code is for failed/failing cat converters.


Now we are back to being pissed. I wait to call until Sunday morn to calm down enough to be rational. Same (new) sales guy answered. I told him what was going on, that we were again very unhappy, like........ we ready to get our money back. he said bring it in and he will have a loaner ready. So we drive back, wasn't there 10 min. Again met at the door with new sales guys AND sales manager who point to a new jeep for us to drive while the other is being fixed. Washed and ready to go

We fill out a night drop envelope, said that the cats have failed, want new ones. Rear diff gear noise (pinion) was not going to go away with an oil change and was unacceptable. Also two of the panel switches illumination lights were out - need replacing.

Service writer/counter guy calls me last night says that they have confirmed all issues and will install new cats, a complete new rear diff assy;axle to axle and the two switches all from Jeep. That after the repair they would fill the tank and detail it as well...............................no charge.


I about fell off of the couch.........................................