Yesterday outage @ the EMEA NOC, started getting word from my customers at 11h00 CET, lasted till 23h00 evening..
NO announcments by RIM, not even a statement on the website or facebook or twitter, to acknowledge there is in fact an issue. Nothing.
They only got a small tweet out at 17h20 CET to say it was going to be fixed at 17h00 (i presume they meant 17h00 UK time)
Now once would be enough, but Today it just started again.. Have customers all over saying it's crapping out again, and this time it looks like some in India are affected as well, that would be a completely different NOC.
Eithere they have been massively hacked , or they forgot to pay the leased lines.
Whatever it is , they will be bleeding market share over this.
They have the worst crisis communication , eg none whatsover.
