Worst professional day I can recall today.
In an executive meeting today after spending the better part of a month trying to work through a problem with a customer in good faith. It's his problem - their problem - not mine. We were trying to add value to the relationship, foster a partnership. In the end they threw me and my team completely under the bus; skewered me. My bosses were livid; the lies were ridonkulous. No good deed goes unpunished.
Fortunately my team knew the score going in but were operating in good faith and we felt we had made a lot of progress with these folks over the last year. It seems that is not the case.
It was quite a learning experience.
I wonder how my next 1:1 meeting with this guy will go...
In the end, I did my job in good faith and I honored the 'partnership' I thought we were fostering. I was honest. I can sleep well tonight with the job I have done.
I'm morbidly curious to hear other folks adventures with customers who have thrown them under the bus.
I know I'm not a perfect 'customer' in all cases but I do try to be honest as much as I can.
