[plumb4u2]

the way I operate my business is when I go to someones house to fix their plumbing problem I diagnose the problem first then give them the price to fix before any work is performed

I love when people accept my price and have me complete the job then the next day call around and find another plumber that says he would have done it cheaper.
they then call and complain that I ripped them off

My response is "when I gave you the price why did you not decide to shop around?" usually they respond "well you had me by the barrel"

really? I'm here to solve your problem

Another problem is that I am one of the only plumbers in my area that will answer the phone on the weekends because we pride ourselves on service
well I get it all the time, when someone can't get a hold of their regular plumber on the weekends and they call me, then Mon morning they call their plumber and he says "that plumber charged you too much"....OOOkaayyy well where were you when YOUR customer needed you

Dont get it sometimes....everybody wants great service but doesn't want to pay for it