LOL as someone in management, I don't think congrats are in order. j/k
Just remember a few things when dealing with direct supports and their conflicts or complaints:
It isn't personal. Leave the emotions out of it.
Be logical, leave the emotions out of it.
Be honest but not brutally honest, and leave the emotions out of it.
Be consistent, and leave the emotions out of it.
it's your responsibility to care about your reports and their success. If they fail, you failed. It's up to you to make sure they help each other succeed and don't compete each other into failure. The team can perform better as a team with a common goal than as a bunch of individuals with differing priorities and goals. Think herding cats.
Their development and growth should be in your top 3 or 4 priorities or higher. Teach them how to do your job and make you redundant and you'll be promoted again. And leave the emotion out of it.
I recommend reading John C. Maxwell.
I have three of his books:
Becoming a person of influence, Developing the leaders around you, and the winning attitude.
really good stuff without the chearleading cliches and BS.
EDIT: forgot the warning. John C. Maxwell's books contain a strong Christian influence, so iffn' you're not into that you prolly won't care for his books.
Paraphrasing a quote that changed my career in my 20's:
Every time I failed in business, I was only thinking of myself and only cared about myself.
Every time I've succeeded in business I was focused on the success of the team and of my co-workers.
Another quote that stuck in my head because I thought it was so funny and typical of poor managers I've met over the years:
Quote:
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The key to success in sincerity. If you can fake that you have it made.
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