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I received this advice from my daughter:
"I would take it to the Apple store and they will replace it for free. I had a similar situation when I first got my iPhone. When making an outgoing call, I couldn’t hear anything except for if I was on speakerphone. The headset wouldn’t work. I read a lot of the blogs and they said try to put the headphones in and remove them, the phone would sometimes think it was still in headphone mode – this didn’t help. The guy at the Apple store also said you could try a hard reset on the phone. You hold the power button and the home button simultaneously until the phone shuts off and begins to restart. You won’t lose any data if you do this."
Will let you know if it works.
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