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Hmm, could be something work related blocking it. Enterprise AV protection could be seeing it as a possible malicious process but I doubt that.
If you are on a PC it should be as simple as plugging it in and it will show up same as a thumbdrive.
Not 100% sure about Windows but you may need to tell iTunes to not launch when it detects an iOS device. If iTunes launches it may prevent the device from showing as removable media. Again not 100% sure about that.
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