[quaz]

Simple Apple vs Dell example that has nothing to do with product function, just customer service. My son bought a Dell streak about a year ago. He must have dropped it or knocked it on something very hard because the glass shattered on the screen. Placed a call to Dell and for the full replacement cost $600 they will be very happy to send him another one. Couple of months ago my wife got a new iPhone 4. One week later while getting out of her car she drops it and the screen/glass shatters. Next morning we walk into the Apple store with a broken phone and out with a new phone. Cost $0. They looked at the impact and determined it should not have failed and gave her a new one. Had it been her fault they still would have swapped it out for $99 for a new one. Either way superior customer service to Dell. I have many stories like this to share, but I am sure others will chime in.

Bottom line, if you want a low price and support on your own, keep buying Dell. If you want a product backed by a company, buy Apple.