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Not to keep banging the Mac drum, but my mom is using a 7 year old iBook and my dad a 5 year old Macbook pro. This summer my moms iBook wouldn't start up, so my dad (not a computer person) scheduled an appointment at the Genius Bar. Comes in with his 7 year old computer, they do some vudooo to it and it start up again. All for the cost of $0. That is customer service.
Honestly I don't know any other company that stands behind their products like Apple does. Maybe high end autos like Mercedes/Lexus/Volvo, but no other consumer product for sure.
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Kevin
2000 Boxster S
2013 Golf R
1999 911 C2 Aero
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