My last 401k was with Fidelity, and having been very pleased over many years, I decided to "roll" my other IRAs. etc. "under the same roof". Fees are EXTREMELY reasonable imo, and I did not want to "consolidate accounts" (for future IRS considerations)...just wanted to have them all in one place. Set up an IRA with whomever you choose, and let them "transfer/pull" your funds from the old IRA...very easy to do.
ps: I spent a career with two of the mega-banks some time back...I wouldn't go near them, but that's just me
pps: I've never personally met with anyone...initiated it and handled it all online. It might be different if you don't already have a 401k., etc. but that's my .00002 cents