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i'm with joe on this one. so did the guy say that he would give you something for free? sounds like it. if so, then i would have an issue about him not telling the truth.
yes, this is part of customer service. perhaps the business needs to review that? if the guy he bought these suspension parts for specializes in porsches, then there's no excuse for saying one thing, and then doing another. he has a limited market and he needs to rely on customer service. he's not Sears, Best Buy, or any other large corporation. ...he's a specality company that sells parts.
i buy a lot of parts for my british cars and my "british pelican" always throws a little package of Walker's Short Bread cookies in the box with the parts. Pelican does the sticker thing.
these smaller companies DO need to make the customer feel like they're "winning." something as small as a sticker (yes...you can have thousands made for a cheap price) will get a customer's attention and make them feel like they got something special.
i think that the OP should call up and ask. the parts guy told him one thing, and did another. perhaps it was an oversight? 3K isn't an order to scoff at.
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-mike
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