Quote:
Originally Posted by jwasbury
Hmmm...
Apple store service at the NYC store sux balls. It might be ok when you're buying something new. But for after sales support, you have to make an appointment at the "genius bar" and its a PITA. They also won't just sell you repair parts. The SuperDrive in my wife's MacBook took a dump (2nd one to do so) and I just wanted to buy a new one and install myself. Nope, "sorry we don't sell parts, you have to make an appointment at the genius bar," said the drone in the red apple store shirt. Apple also couldn't seem to get its act together to ship a replacement battery that my wife ordered online. She ended up getting faster satisfaction from an aftermarket supplier.
I like the products (on my iPad right now, use iTunes, apple tv, etc), but for us the after sale service has been poor.
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Well, I am in Texas. The difference might be a Texas/New York thing...
