Quote:
Originally Posted by szyzygy
genius bar is a stupid name. Not everyone is a "genius".
Kinda ties in with how all the kids get medals these days
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Just out of curiosity what in store consumer experience are you comparing your Apple store experience to? Oranges to oranges what other store/manufacturer that sells personal electronics offers good customer service?
Customer service is dead in general and Apple has made it a point to base their business on a model that brings customer service to center stage with great success. More business should follow the template.