Quote:
Originally Posted by red-beard
Well, I am in Texas. The difference might be a Texas/New York thing...  |
Maybe it is a NY thing.
Quote:
Originally Posted by stomachmonkey
Apple have not sold repair parts or authorized 3rd party repair facilities since the 90's, well before they opened their first retail store. I deal with the public/our customers all the time. Customers suck, they will break their **** and then blame and lambast you. So if possible you don't let them tarnish your brand because of their own stupidity.
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stomachmonkey we will just have to agree to disagree on this point. In my view, the whole point of a physical retail store is instant gratification. This IS NYC...if I can't walk into a store and walk out with whatever I want, RIGHT NOW, I consider it a failure of capitalism.
With few exceptions, its possible to have instant gratification in this city for just about anything you could ever want. I can walk two blocks from my office and buy a PC in parts to assemble at home...chassis, power supply, NIC card, motherboard, videocard, hardrive, etc. I understand notebook components are not standardized, so its a bit different. However, I KNOW that the Apple store genius bar has replacement superdrives in stock that they
could sell me. I can change a CD drive, it ain't rocket surgery. I don't buy the "don't let them tarnish your brand because of their own stupidity" BS. Car dealers offer all manner of replacement parts for vehicles they sell without tarnishing their brand. If John Q Public screws up the installation of said parts and has to come in tail-between-legs for service help, its more billable labor hours for the genius bar.
so, in summary, I like the products, I don't like the genius bar, I don't like the fact that they won't sell you parts (especially something like the superdrive which is an easy DIY swap, and is not an uncommon failure).