Of course the story is just that, but there is so much truth in it.
When I was a depot manager, many orders were arriving with picking errors. The picking sheets had been 'modernized' from a number of pre-printed forms to a computer print out, from which the shipper worked in the cold room. Of course, most people were blaming the Shippers, who picked the loads.
There were several factors leading to the errors, ranging from the lighting level in the cold room to the descriptions on the picking slips. The whole thing had been the brain child of the Office Manager, who had never worked in the cold room and had no respect for the people who did.
After making several suggestions, requests and finally complaints, I was told to STFU. The company was still losing hundreds of thousands of dollars annually from the picking errors, but the office manager wasn't hearing any complaints.
Never underestimate the lack of understanding of a person who has never done the job.
Best
Les