[slodave]

Dlink and Viewsonic tech support (RMA) sucks. I remember dealing with Dlink.
"Hi, I have a switch that is not working and would like an RMA."
"Okay, sir. But first, we need to test the device. Can you please plug it in and tell me how many lights you see."
"There are no lights. The unit is defective."
"Okay, sir. Can you humor me and plug it into another socket and tell me how many lights you see."
"Grrr. Okay... There are no lights! The unit is defective."
"Okay, can you please push the reset button and tell me how many lights you see."
"There are no freakin' lights!"
"Can you please try a different power supply."
"I already did! There are no lights!"
"Can you tell me how many lights you see now."
"Damn you! None, zero, zip, zilch."
"Okay sir, I think there may be a problem with the unit."
"You don't say!"

It was really fun when a power supply went out. I told them I tested it with a volt meter, but they had me go through the above steps. Each time with me telling them that the damn power supply was dead and when switched out, the switch would work fine. I just need a new power supply!

Now I am dealing with Viewsonic. In the first message, I was really clear with all the steps I took to diagnose the monitor. I get an email back asking me to try a number of steps - the steps I already tried and told them about!